If this occurs, you will need to disable "hardware acceleration" on your PC. Here's how to do it:

  1. Right click on your Windows desktop.
  2. Select Properties in the pop-up menu.
  3. In the Display Property window click Settings, Advanced, Troubleshoot.
  4. Move the Hardware Acceleration slider to NONE.
  5. Click Apply.
  6. Click OK in the message box displayed by the video card.
  7. Click OK to exit
  8. Make sure that hardware acceleration is turned off in your browser. Each browser is different so google your specific one. Also, do a reboot of your computer and then try again.

Please note that not all systems allow you to turn off hardware acceleration. If that is the case, please submit a ticket with technical support for further assistance.